Having people we respect and can collaborate with is one of the greatest parts of our job, but that doesn't mean it's always easy. Whether it’s our coworkers or our customers, working with people is a dynamic experience and sometimes conflict will arise.
Today's course will focus on Becoming aware of our own and others’ stage of emotional intelligence. Defining empathy and the role it plays in problem resolution. Understanding the different types of Conflict Management and when you may choose to use them. Using your language intentionally. Following the heat model to manage problems and conflict and Owning your actions with the use of empathy and ownership statements.